Support

DSCF1023A world leader in cutting edge technology for the micrographics conversion and document management industry, nextScan‘s international footprint has expanded dramatically since the company was founded in 2002. nextScan proudly provides technical support and service to our customers all over the world. nextScan has developed business alliances and re-sellers worldwide to support our expanding customer needs.

nextScan offers comprehensive service and support programs for its scanners and software, from installation and training, to on-site service and technical support.

With the purchase of your nextScan scanner, nextScan provides training at the factory or your location – your choice. Both methods afford you a close working relationship with your new scanner and the nextScan support team. Additionally, we provide product installation to ensure your scanner will be up and running quickly and seamlessly.

At nextScan, we stand behind our products and have pride in our technology and workmanship. All nextScan scanners come with a comprehensive ONE YEAR warranty on parts and services and 90 days of virtual support.

 

Keep your equipment operating at peak performance! Add a customized Support Program to your standard scanner warranty and receive:

  • Customized Support Programs
  • In-depth knowledge of your nextScan hardware and software
  • Minimize down time, gain productivity, reduce conversion costs.
  • Extended coverage hours for phone or online technical support
  • Specialized direct access to nextScan technical support staff to expedite urgent requests
  • On-site service and repair vs. depot
  • Annual scanner re-certifications and software updates

nextScan is proud to offer the following Support Programs:

Extended Warranty –The Extended Warranty Program is an excellent value for companies that wish to maximize cost savings at the time of their scanner purchase. Best value for on site repairs, scanner re-certifications and software updates. To learn more email sales@nextscan.com or to view your warranty information click here.

Service Protection –  The Service Protection Program is a great option for scanners that have expired Standard or Extended warranties.  Gain on-site service, scanner re-certifications and software upgrades as a part of this affordable add-on Program. To learn more email sales@nextscan.com or to view your warranty information click here.

Platinum Plus Service Protection – For the power user, The Platinum Plus Service Protection Program offers all the benefits of the Extended Warranty and Service Protection Programs, in addition to technical support for ALL continental time zones from 8 am to 5 pm daily.  This program also provides special access to the nextScan support staff through a dedicated support number with unique access code, expediting technical issues to quick resolution. To learn more email sales@nextscan.com or to view your warranty information click here.

 

 

To learn more, please call nextScan at (208) 462-2700, email sales@nextscan.com or Click here to contact us.